Mustang Posted August 22, 2020 Report Share Posted August 22, 2020 need advice, i just installed the latest PCLink 6.18.20 Software, now i cannot connect to the Atom G4X ECU. It searches for ever. No connecting problem with the previous G4X PCLink Software. Device Manager, COM 3 Quote Link to comment Share on other sites More sharing options...
Adamw Posted August 22, 2020 Report Share Posted August 22, 2020 In >options>connection, check connection port is set to COM3, sometimes auto mode can get hung up. Quote Link to comment Share on other sites More sharing options...
Mustang Posted August 23, 2020 Author Report Share Posted August 23, 2020 Adam, same result , not connecting to the latest Software. Installed the previus software version 6.17.22, immediatly connects to ECU. Another strange thing with the 6.18.20 Software, when offline it is not possible to open a Map i made with 6.17.22, and also i cannot open the Atom 1UZ sample Map, see screen shot info: Quote Link to comment Share on other sites More sharing options...
Vaughan Posted August 23, 2020 Report Share Posted August 23, 2020 Is it installed in the default location? Does deleting the options2.xml file located in C:\Users\(your username)\AppData\Roaming\PCLink fix it? You might have to uninstall and reinstall it as it looks like something is corrupted somewhere Quote Link to comment Share on other sites More sharing options...
Mustang Posted August 23, 2020 Author Report Share Posted August 23, 2020 (edited) 39 minutes ago, Vaughan said: Is it installed in the default location? Yes 39 minutes ago, Vaughan said: Does deleting the options2.xml file located in C:\Users\(your username)\AppData\Roaming\PCLink fix it? No uninstall and install the latest Software several times, always the same result, offline i cannot open the Atom 1UZ sample Map and cannot not connect to ECU. I install 6.17.22 Software, connects to ECU immediatly. Edited August 23, 2020 by Mustang Quote Link to comment Share on other sites More sharing options...
Vaughan Posted August 23, 2020 Report Share Posted August 23, 2020 Have you tried downloading another copy from the website and installing that? Maybe try installing a new copy from the website in a new folder in the same location Quote Link to comment Share on other sites More sharing options...
Mustang Posted August 23, 2020 Author Report Share Posted August 23, 2020 8 minutes ago, Vaughan said: Have you tried downloading another copy from the website and installing that? Maybe try installing a new copy from the website in a new folder in the same location Yes, done it on two Laptops and one PC, always the same result, no connection to ECU. Install 6.17.22 Software, and it works perfect, i dont understand it. Is it possible that this is only a Problem with the 6.18.20 Software and the Atom G4x ECU? Quote Link to comment Share on other sites More sharing options...
Vaughan Posted August 23, 2020 Report Share Posted August 23, 2020 40 minutes ago, Mustang said: Is it possible that this is only a Problem with the 6.18.20 Software and the Atom G4x ECU? The PCLink software doesn't really treat the ECUs any differently and I am not having any problems connecting to a G4X Atom with software I downloaded off the website here. Not having any problems loading basemaps either, not being able to load a basemap implies that there is something wrong with your installed copy of PCLink hence my previous suggestions. Quote Link to comment Share on other sites More sharing options...
Loic Posted August 24, 2020 Report Share Posted August 24, 2020 Hi, I am facing the same issue "unable to open file named :" with all the base maps for Atom and Monsoon ECU's but working for all the basemaps for Plugins, Storm's, Fury's ECU. I have tried removing options2.xml file and same issue. i am not trying to connect to my ecu because I have to do all the wiring stuff before. I have also tried to download the setup from Edge, Firefox with same results. there is definitely something wrong with the new release. Quote Link to comment Share on other sites More sharing options...
Adamw Posted August 24, 2020 Report Share Posted August 24, 2020 44 minutes ago, Loic said: there is definitely something wrong with the new release. Hmm, weird. I can connect to any ecu and open all files fine. So we need to find what is different between your setup and ours. I just noticed in Mustangs screenshots above that his language/keyboard/region settings are DE. What are yours? Quote Link to comment Share on other sites More sharing options...
TechDave Posted August 24, 2020 Report Share Posted August 24, 2020 9 minutes ago, Adamw said: I just noticed in Mustangs screenshots above that his language/keyboard/region settings are DE. What are yours? Yeah this was my first thought, French and German Windows language settings might be getting in the way of PCLink opening the path. Also notice that it says it cannot open "C:/....blah blah/filename.pclx" instead of just "filename.pclx" Can you please go to this dir and copy-paste the directory here? Quote Link to comment Share on other sites More sharing options...
Adamw Posted August 24, 2020 Report Share Posted August 24, 2020 I just managed to reproduce some of this by changing my language/region settings to Germany. Although I can still connect to an ecu no problem, I do now get the same error trying to open the 1UZ Atom base map. I will ask engineering to take a look tomorrow. Loic 1 Quote Link to comment Share on other sites More sharing options...
Loic Posted August 24, 2020 Report Share Posted August 24, 2020 15 minutes ago, Adamw said: Hmm, weird. I can connect to any ecu and open all files fine. So we need to find what is different between your setup and ours. I just noticed in Mustangs screenshots above that his language/keyboard/region settings are DE. What are yours? Hi adam, my country is France so my locale is set to FR-fr. 5 minutes ago, TechDave said: Yeah this was my first thought, French and German Windows language settings might be getting in the way of PCLink opening the path. Also notice that it says it cannot open "C:/....blah blah/filename.pclx" instead of just "filename.pclx" Can you please go to this dir and copy-paste the directory here? Hi Dave, I don't think it is related to a relative or absolute file adressing because I can open other files in the same folder. Quote Link to comment Share on other sites More sharing options...
Mustang Posted August 24, 2020 Author Report Share Posted August 24, 2020 So i changed my Laptop Country / Language settings from German to English / New Zealand and voila - it works. Atom ECU is online and i can open Atom G4x Maps offline. Hope you find the bug. Thanks Marc Quote Link to comment Share on other sites More sharing options...
Vaughan Posted August 25, 2020 Report Share Posted August 25, 2020 Have found and fixed the bug, new version should be up on the website soon Adamw and Loic 2 Quote Link to comment Share on other sites More sharing options...
Loic Posted August 25, 2020 Report Share Posted August 25, 2020 3 hours ago, Vaughan said: Have found and fixed the bug, new version should be up on the website soon I Confirm the new version is working fine. Many Thanks to Vaughan and Adam Vaughan 1 Quote Link to comment Share on other sites More sharing options...
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