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Unlocking woes.


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I’ve Got a customer’s car here and the unlock code won’t generate for it when the dealer tries too.
says on the Website “You need a higher permission for custom record Type ecu unlock” 

 

it’s a g4x storm wire in  

 

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Im pretty sure I already answered this via Tech support or a facebook message or something at the end of last week?  The message suggests the dealer account has had permissions revoked for some reason so he will have to get in touch with the sales team to discuss. 

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Oh weird. Some how I haven’t seen the reply. 
 

Thank you. 

He thought was a odd message as had never got it before, I’ll let him know that’s most likely the issue. 
Was thinking it was gunna be a issue with the ecu or something. 
Hopefully whatever it is can be sorted out soon so this car can stop sitting here dead taking up space. 

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Are there any other reasons this would happen? 

 

apparently it shouldn’t be that cause codes have been generated for ecu’s sold since that one code was requested.

 

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I dont know, I was only guessing from the wording of the message.  Did he talk to sales?  They are typically the ones that look after the unlock codes.  If there is an issue they can get one manually generated by the engineers.  

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