castillaricardo Posted February 10, 2023 Report Share Posted February 10, 2023 Hi all. I'm having an issue where I'm unable to download ECU Logs after a long drive or after multiple drives. The downloads page is empty but doesn't show a no logs available message. To be able to record and download new logs I "Delete All" and reboot the ECU. Then it works for a while until it happens again. Screenshot and tune are in OneDrive: https://1drv.ms/u/s!Amu_1gWOWFlvgVrLL_OwLrcWpSz8?e=DcSzlJ Quote Link to comment Share on other sites More sharing options...
koracing Posted February 14, 2023 Report Share Posted February 14, 2023 That's very weird and I have never experienced something like that. I would hope @Adamw or @Vaughan would be able to shed some light on this. Have you tried emailing [email protected]? Quote Link to comment Share on other sites More sharing options...
castillaricardo Posted February 14, 2023 Author Report Share Posted February 14, 2023 Haven't tried [email protected] yet because they ask to try the forum first. A bit more detail: Computer is a Surface Pro 8 running Windows 11. Ecu Firmware Version: 6.23.6 and BootCode: 6.21.16 I get at least 35 minutes of logs before this happens but haven't found what the limit is yet. Quote Link to comment Share on other sites More sharing options...
koracing Posted February 15, 2023 Report Share Posted February 15, 2023 Given the way the Link forum representatives are avoiding this topic I would say you should email link for help. Quote Link to comment Share on other sites More sharing options...
Vaughan Posted February 15, 2023 Report Share Posted February 15, 2023 Been very busy, Tech Support has been in touch with me, will look at it when I have time. Quote Link to comment Share on other sites More sharing options...
castillaricardo Posted February 15, 2023 Author Report Share Posted February 15, 2023 Understood. Thank you, Vaughan Quote Link to comment Share on other sites More sharing options...
Vaughan Posted February 19, 2023 Report Share Posted February 19, 2023 Having a look at this now and trying to replicate it, so you need at least 35min of logging before it happens, is this in a single session or across multiple drives? Any chance of getting a PC Log over the period it goes from working to broken? Specifically wanting to know what the Log Memory Use and Logging Status runtime are doing. When your finding the issue are you just opening the downloads window and closing it again or are you downloading logs each time? Possibly even getting an ECU log of the 'Log Memory Use' and 'Logging Status' runtimes downloaded before it fails and a screenshot or PCLog of the same runtimes after it has failed Quote Link to comment Share on other sites More sharing options...
castillaricardo Posted February 20, 2023 Author Report Share Posted February 20, 2023 1 hour ago, Vaughan said: Having a look at this now and trying to replicate it, so you need at least 35min of logging before it happens, is this in a single session or across multiple drives? I've had it happen within a single session and across multiple drives. The last time it happened it took over an hour for it to happen. 1 hour ago, Vaughan said: When your finding the issue are you just opening the downloads window and closing it again or are you downloading logs each time? I notice the problem when I open the downloads window to read logs after a drive. I haven't been able to read logs after this happens with any combinations of restarting PCLink, the ECU, closing the downloads window, etc. The only way I can start recording and downloading new logs is by "Delete All" and restarting the ECU. I can start doing PC Logs and ECU logs together to try and catch it when it happens but don't have any to share at the moment, sorry. Are you able to see the email I sent support yesterday? I'm happy to paste it here if not. I sent screenshots and videos along a description of when and how it happened. Quote Link to comment Share on other sites More sharing options...
Vaughan Posted February 20, 2023 Report Share Posted February 20, 2023 I cannot see the email but I will get tech support to forward it to me Quote Link to comment Share on other sites More sharing options...
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