sbn1979 Posted June 17, 2020 Report Share Posted June 17, 2020 I have a customer here with a 1.2 board that was upgraded to latest software. Been running fine for over a year. I’ve come to do a map check and can’t connect. Replaced the following. Main cable Pig tail to board Used all versions of pclink Swapped ecu to another vehicle Made sure my laptop is working by connecting to another link. all of the above didn’t work. Car runs fine. Any input? Would board be covered under warranty ? thanks Quote Link to comment Share on other sites More sharing options...
Adamw Posted June 18, 2020 Report Share Posted June 18, 2020 Does windows do the "ding dong" when you plug in the USB cable? In device manager does it show up under ports COM & LPT similar to my pic beloiw? Quote Link to comment Share on other sites More sharing options...
sbn1979 Posted June 18, 2020 Author Report Share Posted June 18, 2020 No it doesn’t. However moving directly to another car it does and does connect Quote Link to comment Share on other sites More sharing options...
Adamw Posted June 18, 2020 Report Share Posted June 18, 2020 Open up the case and check the CANPCB cable is plugged into the USB socket on the top board. I have seen guys mistakenly plug them into the CAN ports on the bottom board before. Quote Link to comment Share on other sites More sharing options...
sbn1979 Posted June 18, 2020 Author Report Share Posted June 18, 2020 That’s where it is mate never moved. As mentioned put in a new one just in case Quote Link to comment Share on other sites More sharing options...
Adamw Posted June 18, 2020 Report Share Posted June 18, 2020 Ok, I suggest you contact [email protected] and get a service request form. It will have to come back to NZ for inspection/repair. Quote Link to comment Share on other sites More sharing options...
sbn1979 Posted June 19, 2020 Author Report Share Posted June 19, 2020 Thanks Quote Link to comment Share on other sites More sharing options...
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