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lock code help


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hello everybody happy new year to all of you just got me a g4+extreme and we finish wiring and are ready to start tuning we try to unlock ecu with code dealer gave us and it tells us that  code is too short it is fifteen digits so we tried to unlock with the serial number on the website and it doesn't want to recognize  my e mail any ideas will try on monday and see if link support site is open 

in the meantime if  anybody has any ideas we are ready to listen 

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