jonolee18 Posted June 12, 2016 Report Share Posted June 12, 2016 Hi has any one had these errors before and know how to sort it out. I never had them before my last firmware update, not sure if something has gone wrong in the update. When trying to retrieve a log file from the ECU the first time to try I get error 1, if I try again it normally lets me progress to the log file manager, I then get error 2 and am unable to see the log file. I can sometimes download the log file if I play with the start/finish times that I am trying to download. Here's hoping there is not some kind of corrupt memory in the ECU. ECU is a Atom g4+MainCode Firmware 5.5.3.2802 Quote Link to comment Share on other sites More sharing options...
Simon Posted June 12, 2016 Report Share Posted June 12, 2016 HiWould suggest a firmware update there have been a number of changes made 5.5.7 being the most current now. Quote Link to comment Share on other sites More sharing options...
Scott Posted June 13, 2016 Report Share Posted June 13, 2016 What is the serial number of your ECU? Quote Link to comment Share on other sites More sharing options...
jonolee18 Posted June 13, 2016 Author Report Share Posted June 13, 2016 Scott my ECU serial is 22855, a couple years old I guess but has only done about 20 hours work, sat in the box for a while, Simon I tried the update, still no help only now I only seam to get error 1 and can not move on to the log file manager at all.On the update process, is there a way to keep my PC link layout/setup. I get all of the resolutions and gauges the way I want and then every time I update the software they are gone again. I really appreciate your help. Cheers Quote Link to comment Share on other sites More sharing options...
jonolee18 Posted June 13, 2016 Author Report Share Posted June 13, 2016 P.S found out how to save my layouts, I see it was right in front of me. Quote Link to comment Share on other sites More sharing options...
Scott Posted June 14, 2016 Report Share Posted June 14, 2016 Can you try saving your base-map to your hard -drive, then clicking ECU Controls > Restore to Factory Settings. Once this has finished load your base-map (from your hard drive) back into the ECU. Does this help?Scott. Quote Link to comment Share on other sites More sharing options...
jonolee18 Posted June 14, 2016 Author Report Share Posted June 14, 2016 Hi Scott, just tried the factory reset, still no good. I just get the first error. I might just have to hide a laptop under the seat to get some good log info. Quote Link to comment Share on other sites More sharing options...
Scott Posted June 15, 2016 Report Share Posted June 15, 2016 We have a new PCLink and Firmware released yesterday (5.6.1), as far as I'm aware there is no changes that would affect the problem you are having, but can you please try this. If still no good can you please email your base-map to [email protected] along with a link to this forum thread? We will then load the base-map into an Atom to confirm that something in the base-map is not causing the issue.Scott. Quote Link to comment Share on other sites More sharing options...
jonolee18 Posted June 15, 2016 Author Report Share Posted June 15, 2016 No luck with (5.6.1), I have emailed ya. Thanks for having a look. Here's hoping I have done something wrong. Quote Link to comment Share on other sites More sharing options...
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