Forced_Firebird Posted July 5, 2022 Report Share Posted July 5, 2022 Wasn't sure if I should start another thread or rely to others, but seems a common issue for people to connect the first time. Anyways, laptop is Toughbook CF-31 running win 7 pro. The laptop has a native rs232 com port, USB ports, and have had drivers installed for the COM/USB (ftdi) etc. After reading the forums, tried installing earlier versions for g4+, reinstalling g4x without drivers, etc, but I keep coming across the same problem. Went in my regedit, reset all the com ports, and dedicated com1 to be open. Uninstalled/reinstalled several times, and I cannot get a connection. I can see when the Link is plugged in, it's just staying on USB and get a windows driver installation error.... Thanks for any advice Quote Link to comment Share on other sites More sharing options...
Forced_Firebird Posted July 5, 2022 Author Report Share Posted July 5, 2022 This is annoying. I've always been able to grasp communications for devices. Went in device manager, uninstalled the g4x, scan for hardware changes, and it automatically tries to install as USB. Manually set to com port 1, tried reconnecting everything, same gig. Manually set my baud rates and com port to 19200, 8, none, 1, none to match the link (set to manual connect), and still get error 1005 Quote Link to comment Share on other sites More sharing options...
Forced_Firebird Posted July 5, 2022 Author Report Share Posted July 5, 2022 Hooked up a win10 laptop (not the one for tuning), and was able to connect right away. Now it's rejecting my unlock code "failed to unlock the feature ECU with error: Function failed". Quote Link to comment Share on other sites More sharing options...
Forced_Firebird Posted July 5, 2022 Author Report Share Posted July 5, 2022 Serial number in the Link isn't matching whats on the sticker on the PCB. PCB S/N: 707429 When opening link management: 600543 without the ability to change Quote Link to comment Share on other sites More sharing options...
Adamw Posted July 5, 2022 Report Share Posted July 5, 2022 600543 would be the ECU serial number. I suspect the "PCB serial" you are quoting is probably the adaptor board. The correct serial number should be on a sticker on the topboard and should match what is in PC Link. You will have to give this to the dealer to generate the unlock. For the USB drivers, if you go to C:\Link G4X\PCLink G4X\Link USB Drivers and run the ***_X86.exe or ***_X64.exe depending on if you have 32bit or 64bit windows, does the install complete and you get the green ticks like below, or does it give some error? Quote Link to comment Share on other sites More sharing options...
Forced_Firebird Posted July 5, 2022 Author Report Share Posted July 5, 2022 Thanks! After poking around and looking at what the dealer put in as a serial was in fact the "0707429", so even if that were the serial, from what I am reading the "0" at the beginning would have caused an issue. Waiting to hear back from them. I Error when running the _x86: "You have to run the 64-bit version of DPInst.exe on this machine. Contact the vendor you provided" Quote Link to comment Share on other sites More sharing options...
Adamw Posted July 5, 2022 Report Share Posted July 5, 2022 So what happen if you run the _X64.exe? Quote Link to comment Share on other sites More sharing options...
Forced_Firebird Posted July 5, 2022 Author Report Share Posted July 5, 2022 I get checks for two drivers, same thing happens when trying to connect. Quote Link to comment Share on other sites More sharing options...
Adamw Posted July 5, 2022 Report Share Posted July 5, 2022 Does it look happier in device manager now? Is there an entry in both com ports and Universal Serial Bus categories now? Quote Link to comment Share on other sites More sharing options...
Forced_Firebird Posted July 6, 2022 Author Report Share Posted July 6, 2022 Yes! Came in this morning, hooked it up, opened device manager and saw "Link Engine Management LTD (COM3), tried connecting to the ECU and it worked. Dealer sent a new code, and that's bad too. He was very difficult to get a hold of yesterday, plus he is multiple time zones away, so cannot even call until afternoon. Serial is 600453 and the code sent 089158c7ea84361d "Failed to unlock the feature in the ECU with error: Function Failed" Quote Link to comment Share on other sites More sharing options...
Vaughan Posted July 6, 2022 Report Share Posted July 6, 2022 8 hours ago, Forced_Firebird said: Serial is 600453 and the code sent 089158c7ea84361d "Failed to unlock the feature in the ECU with error: Function Failed" above you said it was 600543 not 453 so suspect wrong serial number again Quote Link to comment Share on other sites More sharing options...
Forced_Firebird Posted July 6, 2022 Author Report Share Posted July 6, 2022 4 minutes ago, Vaughan said: above you said it was 600543 not 453 so suspect wrong serial number again Typo. I sent a pic to the dealer, now he says the system is glitching and he has to contact Link, so wait yet again. ^^this is the pic that was sent to me of the code. Underneath the box in the photo "do not include any leading zeros", right below a box with a leading zero. Sent him this pic so the number with the first generated code, so the number would not get confused: Today, got to the shop, entered the code sent, took a pic and sent it to the dealer: I get this: Dealer said something is wrong with the system and must wait until he talks with Link. Quote Link to comment Share on other sites More sharing options...
Forced_Firebird Posted July 8, 2022 Author Report Share Posted July 8, 2022 Success! Dealer gave a new code last night, came in this morning and hooked up lappy to Link, but the PC still wasn't finding it. Went in device manager and could see Link connected to USB (with the warning triangle), but not COM. Ran through yesterday's procedure in my memory and realized I had done a safe start (f8 on boot), and turned off "windows forced driver signing", started up and BAM! I get the little "successfully installed Link" bubble window. Put the new code in and all is good. This is a new system to me, so the interface will take a little getting used to, but it seems like very capable software. Thanks all for the help. Now for the learning curve for new software, lol. I was using HPTuners yesterday, Link today, and have a Megasquirt project tomorrow. At least it's not like the old days of winOLS and map hunting.... Quote Link to comment Share on other sites More sharing options...
Adamw Posted July 8, 2022 Report Share Posted July 8, 2022 9 hours ago, Forced_Firebird said: Now for the learning curve for new software, lol. I was using HPTuners yesterday, Link today, and have a Megasquirt project tomorrow. At least it's not like the old days of winOLS and map hunting.... The most common mistake I see with new users is not taking advantage of keyboard shortcuts and the layouts/pages and creating custom pages that match how they work. I suggest start by going to >layouts>load layout and load either the 768*1366 or the 1920*1080 one depending on your screen res as these are a good starting point. Then go to >help>keyboard shortcuts and learn a few of the common ones. Some common ones I use as examples: F2 to save, F3 to connect, F4 to store, F8 to start/stop logging etc. K to swap between tabular or surface view, M for quick trim, Ctrl Z to undo last change, Space bar to jump to active cell, [ and ] to move between pages, etc. These will greatly speed up your tuning and satisfaction. Also I generally like to keep the ECU settings tree pinned out - but that has both pros and cons. Also, this is an old video so a few things have changed to give more options for table views, but this will help you understand how to have multiple copies of the same table open: https://youtu.be/Eo9zBcIkacs Quote Link to comment Share on other sites More sharing options...
Forced_Firebird Posted July 8, 2022 Author Report Share Posted July 8, 2022 Thanks a million. The reasons and explanation you listed is why I stayed with MaterCam 8 until running virtual machines on XP became a pain. The native keyboard shortcuts made for quick programming out of the box -9 and 10x+ had drop down menus. Quote Link to comment Share on other sites More sharing options...
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